Terms and conditions
ARTICLE 1 – DEFINITIONS
Organiser: DYMELGA TOURS, registered with the Chamber of Commerce under number
97234478.
Traveller: Any person who enters into or wishes to enter into an agreement with the Organiser concerning a Trip, and any person entitled to travel under the agreement.
Travel Service: A service as referred to in Article 7:500 paragraph 1(a) of the Dutch Civil Code, including the carriage of passengers, accommodation, vehicle rental or other tourist services.
Travel Service Provider: The party performing a component of the Trip, such as carriers, accommodation providers, guides, etc.
Agreement: The agreement between the Organiser and the Traveller concerning the booked Trip, including these terms and conditions.
In Writing: In written form or by electronic means, including by email.
Terms and Conditions: These general terms and conditions.
Package Travel: A combination of at least two different types of travel services for the same trip or holiday, as referred to in Article 7:500 paragraph 1(b) of the Dutch Civil Code.
Linked Travel Arrangement: At least two different types of travel services booked for the same trip or holiday, but not constituting package travel, as defined in Article 7:500 paragraph 1(c) of the Dutch Civil Code.
Trip: Package travel, a linked travel arrangement or, where applicable, a single travel service.
Working Days: Monday to Friday, excluding public holidays recognised in the Netherlands, during working hours (09:00 – 17:00 Dutch time).
ARTICLE 2 – APPLICABILITY
2.1 Package Travel
These terms and conditions apply to all package travel offered or agreed upon by the Organiser.
2.2 Linked Travel Arrangements and Individual Travel Services
For linked travel arrangements and individual travel services, these terms and conditions apply to the extent that they have been declared applicable. Linked travel arrangements are subject to a lower level of protection than package travel. No insolvency protection applies to individual travel services unless expressly stated.
2.3 Deviating and Supplementary Terms and Conditions
Deviating and supplementary terms and conditions are valid only if agreed upon in writing and take precedence over these terms and conditions.
ARTICLE 3 – FORMATION AND CONTENT OF THE AGREEMENT
3.1 Pre-contractual Information
Before the agreement is concluded, the Organiser provides clear, comprehensible and relevant information in accordance with Article 7:502 of the Dutch Civil Code, including:
– The main characteristics of the travel services (destination, means of transport, accommodation, meals, excursions, etc.);
– The total price of the trip, including taxes and additional charges;
– Payment terms;
– The minimum number of participants and the cancellation deadline;
– General and specific passport, visa and health requirements;
– Information on the Traveller's right to transfer the agreement;
– Information on the applicable insolvency guarantee scheme.
3.2 Non-binding Offer
The Organiser's offer is non-binding and may be revoked until 17:00 on the first working day following acceptance.
3.3 Final Booking
The agreement is formed once the Traveller accepts the offer and the Organiser confirms the booking in writing, subject to availability.
3.4 Right of Withdrawal
The statutory cooling-off period of 14 days does not apply to package travel and linked travel arrangements. The booking is final upon confirmation.
3.5 Booking for Others
The lead booker is jointly and severally liable for all obligations under the agreement and is required to provide these terms and conditions to all fellow travellers.
3.6 Minors
Bookings by minors are permitted only with the written consent of their legal representative.
ARTICLE 4 – ORGANISER'S INFORMATION OBLIGATIONS
4.1 Travel Papers
The Organiser provides all necessary travel papers in good time before departure. If the Traveller has not received them at least 5 days before departure, they must make contact immediately.
4.2 Travel Documents
The Traveller is responsible for possessing valid travel documents. The Organiser informs the Traveller in advance of the required documents, but the Traveller must verify this information with the official authorities.
4.3 Insurance
The Organiser strongly recommends taking out travel and cancellation insurance. If mandatory, this will be communicated before booking.
ARTICLE 5 – TRAVELLER'S INFORMATION OBLIGATIONS
5.1 Relevant Information
When booking, the Traveller provides all relevant information about themselves and any fellow travellers, particularly medical and other details that may affect the performance of the trip.
5.2 Reduced Mobility, Pregnancy, Illness
The Traveller reports any special circumstances before booking so that the Organiser can assess whether participation is possible.
ARTICLE 6 – PAYMENT
6.1 Immediate Payment
The full trip price must be paid to the Organiser in a single payment immediately upon booking. No deposit arrangement or payment by instalments is available.
6.2 Consequences of Late Payment
If the Traveller does not pay immediately, no agreement is formed and the Organiser reserves the right to cancel the booking without further obligations towards the Traveller.
6.3 Collection Costs and Default
If, for any reason, an invoice remains unpaid after a booking has been completed, the Traveller is immediately in default without further notice of default, and statutory interest and reasonable (extrajudicial) collection costs are payable on the outstanding amount.
ARTICLE 7 – SUBSTITUTION
7.1 Transfer
The Traveller may transfer the trip to another person who meets all conditions, provided that written notice is given at least 7 days before departure and the costs are paid.
7.2 Joint and Several Liability
The original and the new Traveller are jointly and severally liable for payment of the trip price and additional costs.
ARTICLE 8 – CHANGES BY THE TRAVELLER
8.1 Request for Changes
Changes are possible only with the Organiser's approval. Any additional costs and amendment fees are payable by the Traveller.
8.2 Change of Departure Date
A change of departure date constitutes cancellation of the original agreement and entry into a new agreement, unless otherwise agreed.
ARTICLE 9 – CANCELLATION BY THE TRAVELLER
9.1 Cancellation Charges
Cancellation must be made in writing. In addition to booking fees, the following cancellation charges apply:
– More than 2 months before departure: no cancellation charges (booking fees still apply)
– Between 2 and 1 month before departure: 50% of the trip price
– Between 1 month and 2 weeks before departure: 75% of the trip price
– Within 2 weeks before departure: 100% of the trip price
9.2 Cancellation in the Event of a Calamity
In the event of a calamity recognised by the Calamiteitencommissie, the trip may be cancelled or rebooked free of charge.
9.3 Reduction in the Number of Travellers
If the number of travellers within a booking is reduced, the above cancellation charges or the full trip price for the person whose booking is cancelled, less savings, will apply.
ARTICLE 10 – PRICE CHANGES
10.1 Price Changes
The Organiser may increase the trip price up to 20 days before departure due to increased fuel costs, taxes or exchange rates. The calculation method will be communicated in advance.
10.2 Right to Terminate
In the event of a price increase of more than 8%, the Traveller has the right to terminate the agreement free of charge.
10.3 Price Reduction
The Traveller is entitled to a price reduction if the aforementioned costs decrease, less €30 in administration fees.
ARTICLE 11 – CHANGES BY THE ORGANISER
11.1 Minor Changes
The Organiser may make minor changes and will inform the Traveller accordingly.
11.2 Significant Changes
In the event of significant changes, the Traveller may accept the change or terminate the agreement free of charge. The Traveller will then receive a refund of the trip price paid.
ARTICLE 12 – CANCELLATION BY THE ORGANISER
12.1 Cancellation Due to Minimum Number of Participants
The Organiser may cancel if the minimum number of participants has not been reached and will inform the Traveller in good time.
12.2 Cancellation Due to Force Majeure
The Organiser may cancel in the event of unavoidable and extraordinary circumstances.
12.3 Refund
In the event of cancellation by the Organiser, the Traveller will receive a refund of the trip price paid within 14 days. Costs for services outside the agreement are excluded from the refund obligation.
ARTICLE 13 – PERFORMANCE AND LIABILITY
13.1 Proper Performance
The Organiser is responsible for the performance of the agreement, regardless of who performs the travel services.
13.2 Limitation of Liability
The Organiser's liability is limited to three times the trip price, except in cases of death or personal injury, or where the damage results from wilful misconduct or gross negligence. In cases of death or injury, statutory liability applies in accordance with international conventions and EU regulations.
13.3 No Liability for Insured Damage
The Organiser is not liable for damage covered by insurance.
13.4 No Double Compensation
The Traveller is not entitled to double compensation if they are entitled to compensation under international conventions or EU regulations.
ARTICLE 14 – TRAVELLER'S OBLIGATIONS
14.1 Conduct
The Traveller must behave responsibly and follow the instructions of the Organiser and travel service providers.
14.2 Exclusion from Participation
In the event of misconduct or failure to follow instructions, the Traveller may be excluded from participation or further participation without any right to a refund.
14.3 Traveller's Liability
The Traveller is liable for damage caused by their actions.
ARTICLE 15 – COMPLAINTS
15.1 Reporting Complaints
Complaints about the performance of the agreement must be reported immediately on site to the travel service provider and the Organiser so that a solution can be offered.
15.2 Complaint After Return
Unresolved complaints must be submitted to the Organiser in writing, with supporting reasons, within two months of return.
15.3 Consequences of Late Reporting
Failure to report complaints in good time may affect the right to compensation.
ARTICLE 16 – APPLICABLE LAW AND DISPUTES
16.1 Applicable Law
The agreement is governed by Dutch law, unless mandatory law provides otherwise.
16.2 Competent Court
Disputes will be submitted to the competent court in the Netherlands, unless mandatory law requires otherwise.
ARTICLE 17 – OTHER PROVISIONS
17.1 Third-party Rights
These terms and conditions also apply for the benefit of third parties involved in the performance of the agreement.
17.2 Invalidity
If a provision is void or voidable, the remainder of the terms and conditions will remain in force. The provision concerned will be replaced by a provision that most closely corresponds to its intent.
These terms and conditions were last amended on 01-11-2026.