Privacy policy

At DYMELGA TOURS, we attach great importance to your privacy. In this privacy policy, we explain what data we collect, why we collect it and what your rights are. We make every effort to keep your data secure and to be transparent about its use.

1. Who are we?

DYMELGA TOURS

Chamber of Commerce number: 97234478

Email: info@dymelgatours.com

Telephone: +31640708079

2. What personal data do we collect?

We collect personal data when you use our website, book a trip or contact us. This includes the following data:

• First and last name

• Email address

• Telephone number

• Payment details

• Travel preferences or information

• Any other data you voluntarily share with us (for example, through a form)

3. Why do we collect this data?

We process your data for the following purposes:

• To offer and book trips and services

• To contact you about your trip or enquiry

• For administrative purposes and payments

• To send our newsletter (only after you subscribe)

• To analyse website usage and improve our services

• For customer satisfaction surveys

4. How long do we retain your data?

We retain your personal data for no longer than necessary for the purpose for which it was collected:

• Booking and invoicing data: 7 years (required by the tax authorities)

• Newsletter data: until you unsubscribe

• Contact forms: up to 6 months after your enquiry has been handled

5. With whom do we share your data?

We only share your data with third parties if this is necessary to provide our services, such as:

• Payment providers (such as Mollie or PayPal)

• Travel organisations, accommodation providers or other partners

• Email software for newsletters (such as Mailchimp or ConvertKit)

• Google Analytics (for website analytics)

We have entered into data processing agreements with these parties that safeguard your privacy.

6. Cookies

Our website uses cookies. These small text files ensure that the website functions properly and provide insight into how our site is used. We use:

• Functional cookies

• Analytical cookies (e.g. Google Analytics)

• Marketing cookies (only with consent)

On your first visit, we ask for your consent to place cookies. You can change your preferences or delete cookies at any time through your browser settings.

7. How do we secure your data?

We take appropriate technical and organisational measures to protect your data:

• Secure SSL connection (https)

• Secure servers and passwords

• Restricted access to data within the company

8. Your rights

You have the right to:

• Access your data

• Have your data corrected or deleted

• Object to processing

• Withdraw your consent

• Lodge a complaint with the Autoriteit Persoonsgegevens

(

www.autoriteitpersoonsgegevens.nl

)

Would you like to exercise any of these rights? Please contact us at info@dymelgatours.com.

9. Changes to this privacy policy

We may amend this privacy policy from time to time. The most up-to-date version is always available on our website. We will notify you of significant changes by email or through a notice on the website.

Do you have any questions about this privacy policy? Please feel free to contact us at info@dymelgatours.com.

DYMELGA TOURS – Travel made easy, memories made forever.